Refund policy

30-day guarantee
If something isn't right with your order, contact us within 30 days of delivery and we'll make it right with a replacement or a refund.

Damaged, faulty or wrong item
Email us at support@sevenpageslocket.com with your order number and a photo of the problem. We'll send a free replacement or refund you in full, whichever you prefer. You don't need to send the item back.

Lost or late order
If your tracking hasn't updated in 10 business days, or your order hasn't arrived 30 days after it shipped, contact us and we'll reship it or refund you.

Changed your mind
You can return an unworn locket in its original packaging within 30 days of delivery. Email us first and we'll reply with the return address. Return shipping is paid by you, and we refund the item price once the return arrives. Items sent back without contacting us first can't be processed.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Questions
Email support@sevenpageslocket.com. We reply within 2 business days.